Google My Business: How to Create a Profile and Make Your Business Stand Out in Google Results
Stop missing out on opportunities and learn how to use Google My Business once and for all. Learn everything you need to know right here, right now.
How to Respond to Negative Reviews: 8 Practical Tips for Turning Criticism into Opportunities
There's no way around it. Like it or not, at some point you'll receive negative feedback from customers. However, the real challenge isn't just receiving it, but knowing how to respond to negative reviews correctly and strategically. A well-crafted, well-timed response can reverse the negative impression of an unhappy customer and, even […]
The secret to excellent review management: discover the 4 practices that will increase your results
Are you already managing reviews and looking to improve your results? The best practices I'll share in this article are exactly what you need to know. I've outlined five fundamental practices that will ensure you're doing a good job, extracting as much intelligence as possible to apply to your business and maximize […]
6 Ways to Increase Customer Loyalty Using Public Reviews
You probably already know that online reviews can help your brand build trust and drive sales. But did you know they can also help you build customer loyalty? Yes, online reviews help build customer loyalty, but their existence alone can't lead to increased customer loyalty. It's how you handle […]
Grupo Almeida Júnior Case Study: Review Management in Retail and Its Impact on Customer Experience
Do you take advantage of business holidays to receive more customer reviews? If you don't already, stick with me until the end, and I'll explain why you should start doing so immediately! Holidays are an excellent opportunity to increase review volume because they're the days when […]
