What is a help desk and how can it help with customer service?
Customer service, experiences, and relationships are topics that are increasingly on the agenda within companies, right? If you've been concerned about this, you've probably heard of the help desk. No longer a differentiator, customer service is a primary task for […]
Customer Relationship: Techniques to Improve It
Customer relationships are one of the most important things your company can cultivate. It's an investment that often yields many rewards, even more than expected. For example, when a company has a good relationship with its target audience, they, in turn, may recommend it to friends and acquaintances, making […]
After-sales: how a good experience helps build customer loyalty
What do you and your team do after closing a sale? If the answer is to say goodbye to the customer and move on to the next one, it's time to revisit these concepts and invest in after-sales. The relationship with the customer begins after they purchase your product or service, and it's during this […]
What is a chatbot, how does it work and 7 reasons to implement it?
There are many ways to connect with customers and make problem-solving faster and more efficient. If you've ever looked for new ways to improve your customer experience, you've probably heard of chatbots and wondered what they are. Tools like these streamline customer service without leaving […]
SAC 2.0: the evolution of Customer Service on the web
You've probably heard of SAC 2.0, right? This Customer Service is a great tool for quickly serving customers. Going through multiple phone numbers and extensions isn't a pleasant experience for anyone, so consumers are increasingly looking for online solutions. Do you know […]
What is First Call Resolution (FCR)?
If you've ever contacted customer support and been told your issue was resolved, only to have to call back to fix the same problem, it's because the company didn't meet their First Call Resolution (FCR) expectations. This metric […]
7 Customer Service Tips You Need to Know
Consumers are increasingly taking center stage in business strategies, and knowing some customer service tips is crucial for businesses today. With so much competition and the opportunity for users to research and compare, the way they are treated is a key differentiator in choosing a particular company. More […]
Omnichannel: 4 reasons to integrate your sales channels
Often, terms and strategies are trending in the market and raise questions among people, right? Omnichannel is one of them. The term omnichannel has been widely discussed for some time, but not everyone knows exactly what it means. This customer-centric strategy can be very useful for integrating your actions […]
Humanized service: make your customer experience incredible
Nowadays, the internet and technology provide quick resolution of customer issues, but we must never lose sight of humanized service and customer relationships. Customers don't want to be served by robots. It's important to be digital, but offering a humanized relationship, where the […]
Customer Service: A Practical Guide on How to Do It Right
No one can deny that the public is one of the most important parts of a business, right? Companies develop solutions for them, and the business revolves around them. Therefore, it's essential to pay close attention to customer service. In times of such intense competition and high levels of […]
