How complaints can help you build customer loyalty
Every day we come into contact with many different services that help us optimize our tasks. We choose them for a simple reason – they work! (Or they should work). On the other hand, if that service you use so much starts to malfunction, you'll be very disappointed and will complain, simply because it doesn't deliver what you expected
What is the feedback economy and what has changed in your customer's buying journey?
Your most unhappy customers are your greatest source of learning. Bill Gates. If you create a love affair with your customers, they themselves will advertise your brand. Philip Kotler. Last year I participated in WebSummit, the largest technology event in Europe and one of the largest in the world, held in November, in […]