How to Turn a High NPS® into Recommendations
Have you worked hard to achieve a high NPS® score, but now you're unsure of your next steps? How about turning all that feedback into more business by creating a referral program for your customers? In a banking study conducted by Harvard Business Review, 10,000 accounts were monitored for three years. Through […]
How to improve customer experience using customer reviews
The tip I'll give in this post, while quite obvious, isn't yet a very common practice among companies. Managing online reviews is a well-known practice applied in the hospitality industry and even in the food service industry. However, all companies can and should take advantage of the intelligence extracted […]
