Como transformar um alto NPS® em recomendações
You worked hard to achieve a high NPS® score, but now you don't know what the next steps are? How about transforming all that feedback into more business by creating a referral program for your clients? In a banking study conducted by the Harvard Business Review, 10,000 accounts were monitored for three years. Through […]
Como melhorar a experiência do cliente usando reviews (avaliações online) do seu cliente
The tip I'll give in this post, although quite obvious, is still not a very common practice among companies. Managing online reviews is a well-known and applied practice in the hospitality sector and even in the food service industry. However, all companies can and should take advantage of the intelligence extracted […]
