Leading companies that govern their local journey with Harmo
Your customer decides before arriving
The first contact with your brand is never human. Before any salesperson has a chance to argue, the decision has already begun.
"You don't lose because of a lack of investment. You lose because of a lack of integration."
96%
Brazilians search on Google before visiting a physical store.
9/10
They avoid establishments with a rating below 4 stars.
76%
They arrive at the location within 24 hours of plotting the route on Google Maps.
Everything your operation needs, all in one place
Explore the platform and understand how FloraAI transforms complexity into decision-making.
Manage the end-to-end customer experience
Harmo connects the four stages of the buyer's journey to create a cycle of constantly increasing trust and flow.
STAGE 1
Attract
Manage the digital presence of all your stores on Google Business Profile. Profiles with up-to-date information, posts, menus, coupons, and local pages, all at scale, with FloraAI.
STAGE 2
Convert
Build trust and convert more customers with FloraAI. Manage reviews, monitor the competition, and transform your store's reputation into a measurable asset.
STAGE 3
To listen
Listen to your customers after the sale with surveys. FloraAI analyzes each piece of feedback, categorizes themes, and delivers prescriptive insights to help your operation act before the problem escalates. Surveys are conducted via WhatsApp, email, SMS, QR code, push notifications, widgets, and links.
STAGE 4
Activate
Transform satisfied customers into active promoters. Amplify digital word-of-mouth with more positive Google reviews and close the loop that multiplies trust and traffic.
Get to know FloraAI
FloraAI is your analytical partner present throughout the entire platform. It masters Harmo's Drive-to-Store methodology, knows every detail of the system, and has access to your business data in real time.
Analytical
It identifies patterns, trends, and points of attention in your network data, store by store, region by region.
Prescriptive
"Cleanliness worsened 12% this month in stores 22 and 77." It signals opportunities and risks before you realize it.
Conversational
Respond in natural language, with precision and caution. No speculative answers, no fabricated data.
Reputation that turned into flow. Flow that turned into results.
4,465 stores. One voice. 3.6 million routes that turned into real results.
4,3 > 4,6
Google note
+46%
routes to the shops
“Having a platform that provides us with data and tools to manage our locations is very important, but what sets Harmo apart in the market is the know-how and consulting provided in digital presence and SEO from the beginning of the partnership. Finally, I would like to highlight their attentive and continuous support at all points of contact. I RECOMMEND THEM!!!”.
A reputation that worked harder. Performance that grew more.
3,2 > 4,2
Google's rating in 15 months
39%>17%
drop in negative reviews
Integrated listening system that became a workflow for 659 pharmacies
4,2 > 4,6
Google note
+20%
routes to the shops
“Hiring Harmo was truly the right decision when it comes to the phygital journey. They have a methodology, the tool is super intuitive and delivers results, because innovation leads to results. The Harmo team is spectacular, they actively participate in training sessions with store managers. They are great partners of Panvel.”
The market solved parts of the problem.
Harmo solved the system.
Google Business Profile Platforms
Customer Satisfaction Survey Platforms
AI-First Platform
Conversational AI
Complete management of your Google Business Profile
Online Reputation Strategy and Management
Multimetric satisfaction surveys
Activating promoter customers
Our reputation also speaks for itself
Ready to govern the entire cycle?
Speak with a specialist and see how Harmo can transform your network's reputation into measurable performance, store by store.