9 Delivery Companies: Which Delivery Service Is Best for Your Business?
One solution for retailers to mitigate the financial crisis caused by the coronavirus lockdown is to embrace delivery. One potential solution could be to partner with the delivery app Rappi, which has seen demand triple in recent weeks, particularly for supermarket, pharmacy, and food purchases, according to […]
Lifetime value: how do you know the value of a customer to your company?
Does your company know how much customers spend on your products during their purchasing journey? If you don't know the answer, it's high time you learned and calculated your company's lifetime value (LTV). Calculating how much each customer generates is essential for your company, and more than just knowing […]
Highlights from the webinar Brand Reputation and Customer Experience in the Post-COVID-19 Era
We invited leading market figures to share their insights into the current situation, understand the implications of the new post-COVID-19 consumer profile, and demonstrate the importance of online brand reputation and customer experience for businesses. Participants in this webinar were: Santiago Edo, CEO of reviewr […]
Grupo Almeida Júnior Case Study: Review Management in Retail and Its Impact on Customer Experience
Do you take advantage of business holidays to receive more customer reviews? If you don't already, stick with me until the end, and I'll explain why you should start doing so immediately! Holidays are an excellent opportunity to increase review volume because they're the days when […]
What is the feedback economy and what has changed in your consumer's purchasing journey?
Your most dissatisfied customers are your greatest source of learning. Bill Gates: If you develop a love relationship with your customers, they will advertise your brand themselves. Philip Kotler Last year, I attended WebSummit, the largest technology event in Europe and one of the largest in the world, held in November in […]
Customer Effort Score (CES): What it is, and how to measure customer effort
As a customer service leader, you strive to make your customers' lives easier, right? In this article, learn about the Customer Effort Score metric to understand how customer effort impacts revenue and loyalty. But taking a step back, it's a fact that most customer service professionals are familiar with both […]
Practical Guide: Customer Experience Metrics
When it comes to customer experience metrics, many details must be considered. Knowing the advantages and disadvantages of each metric is essential to implementing a good customer-centric strategy, isn't it? According to a study by Lee Resources, for every dissatisfied customer who complains, 26 remain silent. So if you […]
